togo hermes neo garden party 23 tote handbag full handmade boutique inclusion

Our collection is sourced exclusively from the industry's top-tier, counter-grade studios — widely recognised as elite, independent batch workshops rather than mass-production factories.

The majority of our grails are secured directly from legendary operations like 187 Factory (the undisputed heavyweight for flawless leather, impeccable stitching, and authentic hardware weight) and Mango Factory (the gold standard for perfect alignment, pristine leather treatments, and exact hot-stamping).

By tapping straight into these high-tier independent batch factories, we guarantee you are receiving pure counter-quality masterpieces that easily stand up to the most meticulous naked-eye scrutiny.

To eliminate any bait-and-switch concerns entirely, we provide an exclusive Pre-Shipping Photos (PSP) service.

Before your order leaves our studio warehouse, our team sends high-definition photos and video close-ups of your exact item via Email or WhatsApp. We inspect every detail under studio lighting for your final approval.

Your package is only dispatched after you review the Pre-Shipping Photos (PSP) and give us the green light. Furthermore, we back your purchase with a 14-day worry-free return and refund policy if the product does not match our verified quality.

We partner with premium air-express networks — DHL and FedEx — to ensure your luxury investment travels safely and swiftly.

Under normal circumstances, you can expect to receive your package within 7 to 10 business days after dispatch. A real-time tracking link will be sent to your email the moment your order is shipped.

We provide real-time, door-to-door visibility. As soon as your package is scanned at the logistics hub, an automated worldwide tracking link is dispatched directly to your registered email or phone number.

You can monitor every operational milestone — from our customs exit to local postal delivery. For your security, all high-value packages require a physical signature upon delivery to guarantee it arrives safely in your hands.

Please rest assured — we take 100% responsibility for customs clearance. We utilise premium, optimised logistics channels and specialised packaging techniques to guarantee a smooth, hassle-free process.

In the rare event that your package is permanently detained or lost during international transit, our Insured Shipping policy automatically applies: we will arrange a 100% free reshipment of a brand-new item or provide a full refund. You bear zero financial risk.

We offer a 24-hour grace window after checkout. Because our studio initiates precision quality checks and prepares your personalised Pre-Shipping Photos (PSP) immediately, any requests for size, colour changes, or cancellations must be submitted to our Client Concierge within 24 hours of payment.

Once you review and approve your PSP, the order is locked for air-express dispatch and cannot be altered.

Unboxing elegance is a core part of your experience. Every bag is meticulously wrapped in a premium branded cotton dust bag and placed inside a heavy-duty protective gift box.

To ensure it arrives in pristine counter-condition, we double-box the package using an unmarked, ultra-rigid outer cardboard shipping carton — shielding your luxury investment from transit damage and keeping the shipment completely discreet.

We are thrilled to expand our global network. We offer two distinct partnership channels:

Visit our Partnership Page and submit the brief application form. Our global alliance manager will respond within 24 hours.