{"id":29203,"date":"2026-05-22T05:25:25","date_gmt":"2026-05-22T05:25:25","guid":{"rendered":"http:\/\/bagscabinet.com\/?page_id=29203"},"modified":"2026-06-24T08:24:44","modified_gmt":"2026-06-24T00:24:44","slug":"client-service","status":"publish","type":"page","link":"https:\/\/luxurybagcloset.com\/index.php\/client-service\/","title":{"rendered":"Client service"},"content":{"rendered":"\n<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<meta charset=\"UTF-8\">\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n<title>Client Services &#038; Shopping Guarantees<\/title>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,300;0,400;0,600;1,300&#038;family=Montserrat:wght@300;400;500;600&#038;display=swap\" rel=\"stylesheet\">\n<style>\n  *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\n\n  :root {\n    --black: #0a0a0a;\n    --surface: #111111;\n    --card: #161616;\n    --gold: #C8A84B;\n    --gold-dim: #8a6f2e;\n    --white: #f5f5f5;\n    --muted: #888888;\n    --border: rgba(200,168,75,0.18);\n  }\n\n  html { scroll-behavior: smooth; }\n\n  body {\n    background: var(--black);\n    color: var(--white);\n    font-family: 'Montserrat', sans-serif;\n    font-weight: 300;\n    line-height: 1.8;\n    overflow-x: hidden;\n  }\n\n  \/* \u2500\u2500 HERO \u2500\u2500 *\/\n  .hero {\n    position: relative;\n    padding: 120px 40px 100px;\n    text-align: center;\n    border-bottom: 1px solid var(--border);\n    overflow: hidden;\n  }\n  .hero::before {\n    content: '';\n    position: absolute;\n    inset: 0;\n    background: radial-gradient(ellipse 60% 40% at 50% 0%, rgba(200,168,75,0.07) 0%, transparent 70%);\n    pointer-events: none;\n  }\n  .hero-eyebrow {\n    font-family: 'Montserrat', sans-serif;\n    font-size: 10px;\n    font-weight: 500;\n    letter-spacing: 5px;\n    color: var(--gold);\n    text-transform: uppercase;\n    margin-bottom: 28px;\n    display: block;\n  }\n  .hero-title {\n    font-family: 'Cormorant Garamond', serif;\n    font-size: clamp(38px, 6vw, 72px);\n    font-weight: 300;\n    letter-spacing: 4px;\n    text-transform: uppercase;\n    line-height: 1.1;\n    color: var(--white);\n    margin-bottom: 28px;\n  }\n  .hero-title span { color: var(--gold); font-style: italic; }\n  .gold-rule {\n    width: 60px;\n    height: 1px;\n    background: var(--gold);\n    margin: 0 auto 28px;\n  }\n  .hero-subtitle {\n    font-size: 13px;\n    font-weight: 300;\n    letter-spacing: 1.5px;\n    color: var(--muted);\n    max-width: 560px;\n    margin: 0 auto;\n    line-height: 2;\n  }\n\n  \/* \u2500\u2500 GRID \u2500\u2500 *\/\n  .sections-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 1px;\n    background: var(--border);\n    max-width: 1200px;\n    margin: 0 auto;\n  }\n\n  \/* \u2500\u2500 SECTION CARD \u2500\u2500 *\/\n  .section-card {\n    background: var(--card);\n    padding: 64px 56px;\n    position: relative;\n    transition: background 0.4s ease;\n    opacity: 0;\n    transform: translateY(24px);\n  }\n  .section-card.visible {\n    opacity: 1;\n    transform: translateY(0);\n    transition: opacity 0.6s ease, transform 0.6s ease, background 0.4s ease;\n  }\n  .section-card:hover { background: #1b1b1b; }\n  .section-card::after {\n    content: '';\n    position: absolute;\n    bottom: 0; left: 56px; right: 56px;\n    height: 0;\n    background: var(--gold);\n    transition: height 0.3s ease;\n  }\n\n  .card-icon {\n    width: 44px;\n    height: 44px;\n    margin-bottom: 32px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n  }\n  .card-icon svg {\n    width: 36px;\n    height: 36px;\n    stroke: var(--gold);\n    fill: none;\n    stroke-width: 1.2;\n    stroke-linecap: round;\n    stroke-linejoin: round;\n  }\n\n  .section-label {\n    font-size: 9px;\n    font-weight: 600;\n    letter-spacing: 4px;\n    color: var(--gold);\n    text-transform: uppercase;\n    margin-bottom: 16px;\n    display: block;\n  }\n  .section-title {\n    font-family: 'Cormorant Garamond', serif;\n    font-size: clamp(22px, 2.5vw, 32px);\n    font-weight: 300;\n    letter-spacing: 1px;\n    line-height: 1.25;\n    margin-bottom: 20px;\n    color: var(--white);\n  }\n  .section-intro {\n    font-size: 12.5px;\n    color: var(--muted);\n    line-height: 2;\n    margin-bottom: 36px;\n    padding-bottom: 36px;\n    border-bottom: 1px solid rgba(255,255,255,0.06);\n  }\n\n  \/* \u2500\u2500 LIST ITEMS \u2500\u2500 *\/\n  .policy-list { list-style: none; display: flex; flex-direction: column; gap: 24px; }\n  .policy-item { display: flex; gap: 18px; align-items: flex-start; }\n  .policy-dot {\n    width: 5px;\n    height: 5px;\n    border-radius: 50%;\n    background: var(--gold);\n    margin-top: 8px;\n    flex-shrink: 0;\n  }\n  .policy-text {\n    font-size: 12.5px;\n    color: rgba(245,245,245,0.65);\n    line-height: 1.9;\n    letter-spacing: 0.3px;\n  }\n  .policy-text strong {\n    color: var(--white);\n    font-weight: 500;\n  }\n  .policy-text .highlight {\n    color: var(--gold);\n    font-weight: 500;\n  }\n\n  \/* \u2500\u2500 FOOTER CTA \u2500\u2500 *\/\n  .footer-cta {\n    background: var(--surface);\n    border-top: 1px solid var(--border);\n    padding: 80px 40px;\n    text-align: center;\n  }\n  .footer-cta-label {\n    font-size: 9px;\n    font-weight: 600;\n    letter-spacing: 5px;\n    color: var(--gold);\n    text-transform: uppercase;\n    margin-bottom: 20px;\n    display: block;\n  }\n  .footer-cta-title {\n    font-family: 'Cormorant Garamond', serif;\n    font-size: clamp(28px, 4vw, 48px);\n    font-weight: 300;\n    letter-spacing: 3px;\n    text-transform: uppercase;\n    margin-bottom: 20px;\n  }\n  .footer-cta p {\n    font-size: 12.5px;\n    color: var(--muted);\n    max-width: 480px;\n    margin: 0 auto 40px;\n    line-height: 2;\n    letter-spacing: 0.5px;\n  }\n  .contact-grid {\n    display: flex;\n    justify-content: center;\n    gap: 48px;\n    flex-wrap: wrap;\n  }\n  .contact-item {\n    display: flex;\n    flex-direction: column;\n    align-items: center;\n    gap: 10px;\n  }\n  .contact-item-label {\n    font-size: 9px;\n    letter-spacing: 3px;\n    color: var(--gold);\n    text-transform: uppercase;\n    font-weight: 500;\n  }\n  .contact-item a, .contact-item span {\n    font-size: 13px;\n    color: var(--white);\n    text-decoration: none;\n    letter-spacing: 0.5px;\n    transition: color 0.2s;\n  }\n  .contact-item a:hover { color: var(--gold); }\n\n  .badge {\n    display: inline-flex;\n    align-items: center;\n    gap: 6px;\n    background: rgba(200,168,75,0.1);\n    border: 1px solid rgba(200,168,75,0.3);\n    color: var(--gold);\n    font-size: 10px;\n    letter-spacing: 2px;\n    font-weight: 500;\n    text-transform: uppercase;\n    padding: 6px 14px;\n    margin-bottom: 40px;\n  }\n  .badge-dot { width: 5px; height: 5px; border-radius: 50%; background: var(--gold); animation: pulse 2s infinite; }\n  @keyframes pulse { 0%,100% { opacity:1; } 50% { opacity:0.3; } }\n\n  \/* \u2500\u2500 RESPONSIVE \u2500\u2500 *\/\n  @media (max-width: 768px) {\n    .hero { padding: 80px 24px 64px; }\n    .sections-grid { grid-template-columns: 1fr; }\n    .section-card { padding: 48px 28px; }\n    .section-card::after { left: 28px; right: 28px; }\n    .contact-grid { gap: 32px; }\n    .footer-cta { padding: 60px 24px; }\n  }\n\n  @media (prefers-reduced-motion: reduce) {\n    .section-card { opacity: 1; transform: none; }\n  }\n\n  \/* WordPress theme override \u2014 force dark context inside wrapper *\/\n  #lbc-page-wrap,\n  #lbc-page-wrap * {\n    box-sizing: border-box;\n  }\n  #lbc-page-wrap a {\n    color: inherit;\n    text-decoration: none;\n  }\n  #lbc-page-wrap .hero {\n    background: #0a0a0a !important;\n  }\n  #lbc-page-wrap .section-card {\n    background: #161616 !important;\n  }\n  #lbc-page-wrap .section-card:hover {\n    background: #1b1b1b !important;\n  }\n  #lbc-page-wrap .footer-cta {\n    background: #111111 !important;\n  }\n  #lbc-page-wrap p,\n  #lbc-page-wrap li,\n  #lbc-page-wrap span:not(.hero-eyebrow):not(.section-label):not(.footer-cta-label):not(.contact-item-label):not(.badge) {\n    color: inherit;\n  }\n<\/style>\n<\/head>\n<body>\n<div id=\"lbc-page-wrap\" style=\"background:#0a0a0a!important;width:100%;display:block;overflow:hidden;\">\n\n<!-- HERO -->\n<header class=\"hero\">\n  <span class=\"hero-eyebrow\">Boutique Guarantee \u00b7 Est. 2024<\/span>\n  <h1 class=\"hero-title\">Client Services &#038;<br><span>Shopping<\/span> Guarantees<\/h1>\n  <div class=\"gold-rule\"><\/div>\n  <p class=\"hero-subtitle\">Everything you need to know about a seamless, secure, and worry-free shopping experience with us.<\/p>\n<\/header>\n\n<!-- FOUR SECTIONS -->\n<main class=\"sections-grid\">\n\n  <!-- 01 CUSTOMS & DELIVERY -->\n  <article class=\"section-card\" data-delay=\"0\">\n    <div class=\"card-icon\">\n      <svg viewBox=\"0 0 36 36\" aria-hidden=\"true\">\n        <rect x=\"2\" y=\"12\" width=\"28\" height=\"18\" rx=\"2\"\/>\n        <path d=\"M2 18h28\"\/>\n        <circle cx=\"9\" cy=\"30\" r=\"3\"\/>\n        <circle cx=\"23\" cy=\"30\" r=\"3\"\/>\n        <path d=\"M24 12V7a2 2 0 0 0-2-2H6\"\/>\n        <path d=\"M30 18l4-6h-8\"\/>\n      <\/svg>\n    <\/div>\n    <span class=\"section-label\">Section 01<\/span>\n    <h2 class=\"section-title\">Your Seamless Delivery,<br>Guaranteed.<\/h2>\n    <p class=\"section-intro\">We partner with premium global couriers \u2014 DHL, FedEx, and UPS \u2014 to ensure a smooth, fully traceable journey from our atelier to your doorstep.<\/p>\n    <ul class=\"policy-list\">\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>100% Tax &#038; Customs Friendly.<\/strong> We utilise specialised logistic channels and optimised packaging to navigate customs smoothly. In most cases, packages are delivered hassle-free with no additional duties required from you.<\/p>\n      <\/li>\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Fully Insured Shipping.<\/strong> If your order is lost or permanently detained in transit, we arrange a <span class=\"highlight\">100% free reshipment<\/span> or a <span class=\"highlight\">full refund<\/span> \u2014 no questions asked.<\/p>\n      <\/li>\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Real-Time Tracking.<\/strong> A tracking number is sent to your email within 24\u201348 hours of dispatch, letting you monitor every milestone of your parcel&#8217;s journey.<\/p>\n      <\/li>\n    <\/ul>\n  <\/article>\n\n  <!-- 02 RETURNS & REFUNDS -->\n  <article class=\"section-card\" data-delay=\"100\">\n    <div class=\"card-icon\">\n      <svg viewBox=\"0 0 36 36\" aria-hidden=\"true\">\n        <path d=\"M18 3a15 15 0 1 0 15 15\"\/>\n        <path d=\"M18 3l-5 5 5 5\"\/>\n        <path d=\"M14 18h10M18 14v8\"\/>\n      <\/svg>\n    <\/div>\n    <span class=\"section-label\">Section 02<\/span>\n    <h2 class=\"section-title\">Shop with Total Confidence:<br>14-Day Returns.<\/h2>\n    <p class=\"section-intro\">We want you to fall in love with your new accessory the moment you unbox it. If it doesn&#8217;t meet your expectations, we are here to make things right.<\/p>\n    <ul class=\"policy-list\">\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>14-Day Elegance Window.<\/strong> You have <span class=\"highlight\">14 days from delivery<\/span> to request a return or exchange. Items must be unused, with all original packaging, tags, and protective plastics intact.<\/p>\n      <\/li>\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Simple Return Process.<\/strong> Contact our 24\/7 client support team with your order number. We will guide you through the local return address and procedure immediately.<\/p>\n      <\/li>\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Fast Refund Processing.<\/strong> Once your return is received and inspected, your refund is processed within <span class=\"highlight\">3\u20135 business days<\/span> to your original payment method. No hidden fees. No runarounds.<\/p>\n      <\/li>\n    <\/ul>\n  <\/article>\n\n  <!-- 03 PRIVACY -->\n  <article class=\"section-card\" data-delay=\"200\">\n    <div class=\"card-icon\">\n      <svg viewBox=\"0 0 36 36\" aria-hidden=\"true\">\n        <path d=\"M18 3l13 5v9c0 8-6 13-13 15C11 30 5 25 5 17V8z\"\/>\n        <path d=\"M13 18l3 3 7-7\"\/>\n      <\/svg>\n    <\/div>\n    <span class=\"section-label\">Section 03<\/span>\n    <h2 class=\"section-title\">Your Privacy Is<br>Sacred with Us.<\/h2>\n    <p class=\"section-intro\">We respect your personal space as much as we respect your style. We do not sell, rent, or trade your personal information to any third-party marketers. Period.<\/p>\n    <ul class=\"policy-list\">\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Data Encryption.<\/strong> All your personal details \u2014 name, email, delivery address, and phone number \u2014 are protected under <span class=\"highlight\">advanced encryption protocols<\/span> at every step.<\/p>\n      <\/li>\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Spam-Free Promise.<\/strong> We only use your email for order updates, tracking information, or exclusive insider offers if you opted in. Unsubscribe with a single click at any time.<\/p>\n      <\/li>\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Discreet Packaging.<\/strong> All orders ship in plain, unmarked outer boxes that do not disclose the luxury nature of the contents inside \u2014 your privacy is our priority.<\/p>\n      <\/li>\n    <\/ul>\n  <\/article>\n\n  <!-- 04 PAYMENT SECURITY -->\n  <article class=\"section-card\" data-delay=\"300\">\n    <div class=\"card-icon\">\n      <svg viewBox=\"0 0 36 36\" aria-hidden=\"true\">\n        <rect x=\"3\" y=\"10\" width=\"30\" height=\"20\" rx=\"3\"\/>\n        <path d=\"M3 17h30\"\/>\n        <path d=\"M9 24h4M17 24h6\"\/>\n      <\/svg>\n    <\/div>\n    <span class=\"section-label\">Section 04<\/span>\n    <h2 class=\"section-title\">100% Secure &#038;<br>Certified Checkout.<\/h2>\n    <p class=\"section-intro\">Your financial security is our absolute priority. Our checkout is built on the world&#8217;s most trusted financial infrastructures, shielding every transaction from fraud.<\/p>\n    <ul class=\"policy-list\">\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Bank-Level Encryption.<\/strong> Our site uses <span class=\"highlight\">SSL 256-bit encryption<\/span> \u2014 the same security standard used by the world&#8217;s leading commercial banks and financial institutions.<\/p>\n      <\/li>\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Buyer Protection.<\/strong> We support universally trusted payment gateways with built-in buyer protection. Your sensitive card details never touch our servers at any point.<\/p>\n      <\/li>\n      <li class=\"policy-item\">\n        <div class=\"policy-dot\"><\/div>\n        <p class=\"policy-text\"><strong>Fraud Prevention.<\/strong> Our system features <span class=\"highlight\">3D-Secure verification<\/span> (Visa Secure \u00b7 Mastercard Identity Check) to prevent unauthorised card usage \u2014 protecting both you and your purchase.<\/p>\n      <\/li>\n    <\/ul>\n  <\/article>\n\n<\/main>\n\n<!-- FOOTER CTA -->\n<footer class=\"footer-cta\">\n  <div class=\"badge\"><span class=\"badge-dot\"><\/span> Available 24 \/ 7<\/div>\n  <span class=\"footer-cta-label\">Client Concierge<\/span>\n  <h2 class=\"footer-cta-title\">Need More Help?<\/h2>\n  <p>Our Client Concierge is available around the clock. For questions regarding customs, payment methods, or order tracking \u2014 please don&#8217;t hesitate to reach out.<\/p>\n  <div class=\"contact-grid\">\n    <div class=\"contact-item\">\n      <span class=\"contact-item-label\">Email<\/span>\n      <a href=\"mailto:support@yourdomain.com\">support@yourdomain.com<\/a>\n    <\/div>\n    <div class=\"contact-item\">\n      <span class=\"contact-item-label\">WhatsApp<\/span>\n      <span>Your Account Here<\/span>\n    <\/div>\n    <div class=\"contact-item\">\n      <span class=\"contact-item-label\">WeChat<\/span>\n      <span>Your Account Here<\/span>\n    <\/div>\n  <\/div>\n<\/footer>\n\n<script>\n  const cards = document.querySelectorAll('.section-card');\n  const obs = new IntersectionObserver((entries) => {\n    entries.forEach(e => {\n      if (e.isIntersecting) {\n        const delay = parseInt(e.target.dataset.delay || 0);\n        setTimeout(() => e.target.classList.add('visible'), delay);\n        obs.unobserve(e.target);\n      }\n    });\n  }, { threshold: 0.1 });\n  cards.forEach(c => obs.observe(c));\n<\/script>\n<\/div>\n<\/body>\n<\/html>\n","protected":false},"excerpt":{"rendered":"<p>Client Services &#038;#03<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-29203","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/luxurybagcloset.com\/index.php\/wp-json\/wp\/v2\/pages\/29203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luxurybagcloset.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luxurybagcloset.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luxurybagcloset.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luxurybagcloset.com\/index.php\/wp-json\/wp\/v2\/comments?post=29203"}],"version-history":[{"count":3,"href":"https:\/\/luxurybagcloset.com\/index.php\/wp-json\/wp\/v2\/pages\/29203\/revisions"}],"predecessor-version":[{"id":35907,"href":"https:\/\/luxurybagcloset.com\/index.php\/wp-json\/wp\/v2\/pages\/29203\/revisions\/35907"}],"wp:attachment":[{"href":"https:\/\/luxurybagcloset.com\/index.php\/wp-json\/wp\/v2\/media?parent=29203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}